Like many IT specialists in the education field, Arapahoe Charter School‘s (ACS) network administrator Mark Prescott planned to spend the recent Spring Break taking care of some routine maintenance tasks, and enjoying a well-deserved breather after a busy semester. However, when his school’s on-site private branch exchange (PBX) suddenly went down, he was forced into action and made a quick-thinking decision that turned a potential nightmare into a triumphant success story: he called VoIP solutions provider Carolina Digital.
To Mark’s amazement, that same afternoon Carolina Digital’s CEO Nicky Smith arrived with a team of experts who rapidly integrated the necessary SIP trunks, which linked the school’s communication server with its Internet telephone service provider (ITSP).
The end result was that instead of being off-the-grid for what could have been weeks — which would have been unacceptable to staff and parents alike — ACS’s telecommunication system was back online and, what’s more, much improved and primed for the school’s next phase of its infrastructure development plan.
“We had already planned on switching our telecommunications from a landline system to a VoIP system, and the work that Carolina Digital did actually ended up moving us significantly forward towards that goal,” commented Mark Prescott. “Nicky and his team achieved in one day what I expected would take two weeks. They were extremely responsive, professional, and truly understood that telecommunications in a school setting isn’t just about the technology and hardware, but it’s also about security, safety and meeting standards. The experience was better than I could have possibly imagined. Carolina Digital literally saved Spring Break for us!”
“We pride ourselves on being responsive and always putting our customers first, without compromise,” commented Nicky Smith, whose company is a leading provider of USAC Category 1 eligible hosted telecommunications for K-12 schools in the Southeast United States. “Mark is an innovator, and on the leading edge of educational technology. He championed VoIP in his school because he knows how it empowers staff, supports parents, and helps drive overall student engagement and success. It was a pleasure to be there for him and his team at ACS when they needed us the most.”
For additional information regarding Carolina Digital, visit http://carolinadigital.net or email [email protected]
About Carolina Digital
Carolina Digital is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages – from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.
New Dialing Pattern
Residential and business customers assigned to the existing 336 area code should prepare for the introduction of the new 743 area code. Use of an overlay area code requires that customers must dial 10 digits (area code + 7-digit local telephone number) to complete local calls within their area code calling area. To help customers prepare for this change and ensure a smooth transition, beginning October 24, 2015, customers may begin placing local calls by using the new 10-digit local dialing pattern. Customers may continue to use 7-digit local dialing until April 22, 2016, when that option will come to an end. Effective on April 23, 2016, all local calls must be placed using the 10 digit telephone number (336 or 743 plus the 7-digit local telephone number). Beginning May 23, 2016, customers in the 336 area code region requesting new service, adding an additional line, or in some cases moving their service, may be assigned new numbers using either 336 or the new 743 area code.
Facts About the New Area Code
The most important facts that consumers and businesses need to know about the upcoming 743 area code overlay are:
- Your telephone number, including current area code, will not change, but may if you move your service
- You will need to dial area code + 7-digit local telephone number for all local calls.
- For billing purposes, what is a local call now will remain a local call regardless of the number of digits dialed.
- The price of a call, coverage area, or other rates and services will not change due to the overlay.
Planning for the New Area Code
Customers should identify their telephone number as a ten digit number (area code + 7-digit local telephone number), and include the area code when giving the number to their friends, family, business associates and business customers, etc.
Customers should ensure that all services, automatic dialing equipment, applications, software, or other types of equipment recognize the new 743 area code as a valid area code. Some examples are life safety systems, fax machines, Internet dial-up numbers, alarm and security systems, gates, speed dialers, mobile phone contact lists, call forwarding settings, voicemail services, and similar functions. Be sure to check your business stationery, website, advertising materials, personal checks, and your personal or pet ID tags to ensure the area code is included in your telephone number. If you have any questions regarding the new area code overlay or dialing procedures please call 336-544-4000.