DigitalPhone.io announced today that it has expanded its workforce in response to strong ongoing demand among businesses, government agencies, educational institutions and nonprofit organizations for its full suite of hosted telecommunications solutions.
Joining the DigitalPhone.io operations team are: Samantha Buggé, Project & Provisioning Manager; Marisa Diaz, Account Executive; Lisa Green, Account Executive; Arianna Forgay, Client Support Specialist; and Paige Sullivan, Client Support Specialist.
In addition, acclaimed Business and Executive Coach Ross Cox has been hired to assist DigitalPhone.io with strategic development, execution planning, and performance management. Mr. Cox has nearly 50 years of business experience, and is widely recognized as one of North America’s leading coaches.
Individually and collectively, these talented and experienced new team members will play a key role in helping DigitalPhone.io continue expanding its nationwide footprint, and provide current and future customers with an unparalleled level of support, value and service.
This is DigitalPhone.io’s second significant workforce expansion this year. In January, the company expanded its senior sales and support teams, respectively. Last year, DigitalPhone.io added two highly experienced and acclaimed executives to its leadership team: Steve Worrell, CPA as CFO, and Gary Tomlin as VP of Sales.
“There is no shortage of professionals in the labor market that have required technical knowledge when it comes to telecommunications systems and solutions,” commented CEO and Founder Nicky Smith, who launched DigitalPhone.io in 2000. “But we don’t just hire for ability — we also hire for attitude, and ensure that everyone who joins our team is committed to doing what is best for our customers — and where possible, exceeding their expectations. I’m confident that our exceptional new hires align with our values and vision, and will help us succeed and grow into the future.”
Added Smith: “We are also proud to create more high quality career opportunities in Greensboro, and continue helping this area thrive and grow. As the Greensboro Chamber of Commerce very wisely points out, our business community must be creative, innovative and agile to compete in attracting a 21st century workforce. We are honored and excited to be part of this solution!”
DigitalPhone.io (formerly Carolina Digital) is a pioneer of hosted phone services, and provides products that improve the capabilities of business and education telephony, while reducing their overall cost. The company’s offerings stand out for their excellent value, including very competitive pricing, the industry’s deepest feature set, ease of deployment, and many user-friendly packages — from a full turnkey set-up including dial tone and VoIP phones, to automated call answering and routing solutions that work with existing land lines, cell phones or VoIP phones.
While VoIP phone systems offer many enterprise-grade calling features such as voicemail-to-email, video conferencing, live call forwarding, direct-inward-dial and the list goes on, the one that most businesses instantly fall in love with — and wonder how they managed without — is auto attendant. Here are the key benefits:
1. Fully Customizable
An auto attendant is more than just an answering machine. It’s a functional and customizable 24/7 digital receptionist that lets callers quickly connect with the right individual or team, instead of having to go through a live operator or run the risk of getting “bounced around” because someone made a call forwarding mistake (with this being said, callers who do wish to contact a live operator can be given the option to do so).
2. Multiple Messages
What’s more, an auto attendant can be configured with multiple messages based on pre-set variables, such as where calls originate from, what number was dialed (e.g. new sales number vs. technical support number), the time of day (e.g. an after-hours message can automatically start at 5:01pm), and so on.
3. Look BIG
An auto attendant can make any business look like an enterprise — even if it has a small staff roster or recently launched. This is a critical factor that can make the difference between connecting with customers, or losing them to larger competitors.
4. Save Thousands a Month
Since an auto attendant does the work of a receptionist — and in fact, does it better and more efficiently — businesses can save thousands of dollars a month in staffing costs. That’s money that they can be put back into the business to help it grow. At the same time, staff that was previously bogged down by answering and forwarding calls have more time to deal with higher priority tasks (e.g. dealing with escalated customer issues, etc.)
Best Practices for an Auto Attendant Script
As noted above, businesses can customize a variety of auto attendant scripts based on their needs. Below are some best practices to keep in mind:
- Configure the auto attendant to answer the call on the first ring.
- Start each script with a warm, friendly and professional greeting.
- For an after-hours or weekend script, inform callers immediately that the business is closed (i.e. don’t risk making them think that the business is open, only to disappoint them later on). Make sure that the script also provides the normal business hours.
- Keep each script as brief as possible.
- Remind callers immediately after hearing the available options (or prior to that if desired) that they can dial their party’s extension at any time, or reach a live operator (if applicable).
- It’s generally advised to limit the menu to 5 options. Also provide callers with the ability to re-listen to the options (e.g. “press the pound key to repeat this message”.
Sample Auto Attendant Script
Here is a sample auto attendant script for ACME Incorporated (under the visionary guidance of CEO Wile E. Coyote).
Thank you for calling ACME Incorporated, where we offer the very best in anti-roadrunner technology.
If you know your party’s extension, please enter it at any time. For a staff directory, please press the star key.
To speak with our sales team, please press 1.
To speak with our customer service team, please press 2.
For information on our hours of business, location and website, please press 3.
If you would like to speak with a member of our team, please press 0.
If you would like to leave a message, please press the pound key.
To hear this menu again, please press 9.
To learn more about the benefits and advantages of a VoIP phone system auto attendant, contact the DigitalPhone.io team today. Your consultation with us is free.
It doesn’t matter whether a business sells professional services, cool gadgets, delicious meals or anything else: while all employees have an important role to play, the fact is — and always will be — that the gateway to organizational success is sales.
Indeed, without sufficient revenues, businesses cannot achieve their objectives or targets. And while sales numbers typically rise and fall due to cycles and other marketplace variables, a sustained drop in revenues inevitably — and terrifyingly — leads to layoffs, scale-backs, and in extreme cases, bankruptcies and shut downs.
Given the importance of sales, it makes sense that successful businesses around the world are making the switch to an innovative cloud telephone system. Here are the 5 reasons why sales professionals LOVE this technology, and would rather give up their (sacred) expense account or vacation days than revert back to a conventional landline system:
1. Integration with CRMs
Cloud telephone systems integrate seamlessly with CRM systems (such as Salesforce), which enables sales professionals to capture calling data in real time, and enhance customer experience by automatically seeing all historical information (e.g. previous touchpoints and purchases).
2. Total Mobility
Sales professionals who spend some, most or virtually all of the time away from the office (a.k.a. “road warriors”) can connect with colleagues and customers through their smartphone or desktop softphone anytime, and anywhere. What’s more, when they make outgoing calls, the business name/number shows up on Caller ID instead of their personal name/number.
Studies reveal that a staggering 35-50% of sales go to sellers that respond first. A cloud telephone system features built-in voicemail to email functionality, which lets sales professionals pick-up time sensitive calls on-the-go. As a result, they can respond quicker than their competitors, and give themselves a crucial advantage to make the sale!
4. Web Conferencing
While many of today’s customers are fine with phone calls and emails, many want to connect face-to-face — which can be inconvenient, or in some cases, a logistical impossibility (i.e. the customer is located in Nashville and the sales professional is located in Charlotte). Cloud telephone systems feature built-in web conferencing, so that sales professionals can effortlessly close the distance gap and create some valuable face time.
5. Live Call Forwarding
Last but not least, its typical for many sales professionals to pick up a call on their smartphone, drive to work, and head into their office — or vice versa. With a cloud telephone system, they can easily forward live calls from system to system, and keep the conversation going instead of having to say “can I call you back?”
The Bottom Line
Today’s sales professionals are under relentless pressure to make quota and keep the revenue flowing. However, research shows that nearly two-thirds of their time is wasted in non-revenue generating activities. A cloud telephone system dramatically turns this around, and positions sales professionals to do what they — and everyone else — needs them to do: SELL!
To learn more about how a cloud telephone system will take your sales professionals to another level, contact the DigitalPhone.io team today at (336) 560-4400, Your consultation with us is free!