Category Archives: Telephone Exchanges

Area Code Overlay 336 and 743

area-code-743

 

New Dialing Pattern

Residential and business customers assigned to the existing 336 area code should prepare for the introduction of the new 743 area code.  Use of an overlay area code requires that customers must dial 10 digits (area code + 7-digit local telephone number) to complete local calls within their area code calling area. To help customers prepare for this change and ensure a smooth transition, beginning October 24, 2015, customers may begin placing local calls by using the new 10-digit local dialing pattern.  Customers may continue to use 7-digit local dialing until April 22, 2016, when that option will come to an end.  Effective on April 23, 2016, all local calls must be placed using the 10 digit telephone number (336 or 743 plus the 7-digit local telephone number). Beginning May 23, 2016, customers in the 336 area code region requesting new service, adding an additional line, or in some cases moving their service, may be assigned new numbers using either 336 or the new 743 area code. 

Facts About the New Area Code

The most important facts that consumers and businesses need to know about the upcoming 743 area code overlay are:

  • Your telephone number, including current area code, will not change, but may if you move your service
  • You will need to dial area code + 7-digit local telephone number for all local calls.
  • For billing purposes, what is a local call now will remain a local call regardless of the number of digits dialed.
  • The price of a call, coverage area, or other rates and services will not change due to the overlay.

Planning for the New Area Code

Customers should identify their telephone number as a ten digit number (area code + 7-digit local telephone number), and include the area code when giving the number to their friends, family, business associates and business customers, etc.

Customers should ensure that all services, automatic dialing equipment, applications, software, or other types of equipment recognize the new 743 area code as a valid area code.  Some examples are life safety systems, fax machines, Internet dial-up numbers, alarm and security systems, gates, speed dialers, mobile phone contact lists, call forwarding settings, voicemail services, and similar functions. Be sure to check your business stationery, website, advertising materials, personal checks, and your personal or pet ID tags to ensure the area code is included in your telephone number. If you have any questions regarding the new area code overlay or dialing procedures please call 336-544-4000.

Making the Move to Hosted VOIP

Carolina Digital PhoneDoes your business still have a traditional telephone service? If so, you’re living in the dark ages! Standard telephone services don’t have anything on hosted VoIP services, providing that you choose the right service to meet your needs.

First of all, a standard telephone service is just a standard telephone service; it can’t offer you all of the great features of a hosted VoIP service. A hosted service can provide auto telephone attendants to answer calls when it’s not convenient (or cost effective!) for a live answerer to do so. These services can also provide voice mail, caller identification and tracking, call routing, directories to help callers reach the right person, call forwarding, call recording, and so much more. Obviously, it’s important for you to know what features your business requires; when you know that information ahead of time, you can easily find a hosted VoIP service that offers all of the features you need to help your business run as smoothly and as efficiently as possible.

With so many excellent features, you would think that a hosted VoIP service would be a lot more expensive than a standard telephone service, but, surprisingly, that’s actually not the case at all. As mentioned above, hosted VoIP services allow for much of the work to be done by automated systems, rather than by actual people, meaning you don’t have to pay an actual person to provide your necessary services. In fact, most hosted services simply charge a low monthly rate per user. Contracts vary from provider to provider but do not have to be very long-term in nature. And, surprisingly, you also don’t need a lot of equipment, if any, on-site; in fact, with some plans, you don’t need any equipment in your office at all, further minimizing costs. A good provider will talk to you about your individual needs and will match you with a service that is specifically tailored to those needs, making finding the perfect plan (and the perfect price!) a breeze.

Another good thing about hosted VoIP services is that they can handle a very large call volume. The goal of any company is to grow and expand, and if you’re reaching that goal, you may find that your old, standard telephone service doesn’t work for you anymore. A good VoIP service, however, will! Plus, you don’t have to hire a local VoIP service; no, these services can offer you assistance from anywhere and at anytime, making them convenient and capable of meeting your needs even as those needs change. With so many great reasons to make the switch to a hosted VoIP service, what are you waiting for?

When considering Hosted VoIP for your business telephone system call the experts at Carolina Digital Phone at (336) 691-2000.

Proposal for two Area Codes for current 336 in Winston-Salem, Greensboro, High Point and surrounding area

NOTICE IS HEREBY GIVEN that on July 22, 2013, Neustar, Inc., in its role as the North American Numbering Plan Administrator (NANPA), notified the Commission that the projected exhaust date for the 336 numbering plan area (NPA) code had been revised to second quarter 2016. in an earlier filed petition, in this docket, Neustar requested that the Commission approve the Industry’s recommended all-services distributed overlay relief plan for the 336 area code.

TWO AREA CODES AND TEN-DIGIT DIALING
Industry representatives have recommended a “distributed overlay” as the relief plan for the 336 area code. Under the recommended plan, a new area code would be assigned to cover or “overlay” the entire geographic  area using the existing 336 area code boundary lines. This would result in two area. codes for the same geographic area. The chief advantage of using an overlay relief plan is that existing telephone subscribers would not have to change area codes or telephone numbers. When telephone numbers in the 336 area code run out, new residential and business telephone numbers for the area would be assigned from the new area code. The chief disadvantage of using an overlay relief plan is that all local calls dialed using seven digits today would have to be dialed using ten digits (336 + seven-digit telephone number or new area code + seven-digit telephone number). A Federal Communications Commission (FCC) regulation would require ten-digit dialing both between and within the 336 code and the new overlay area code.

OTHER SOLUTIONS WERE CONSIDERED
In Neustar’s recent filing, three variations of a “geographic split” relief plan were also updated for consideration. Under these plans, the geographic area covered by the 336 area code would be split into two parts. Roughly half of the affected telephone subscribers would continue to be served through the 336 area code, and half would change to the new area code. Although ten-digit dialing would not be required within the area codes, most seven-digit dialed calling routes that exist today in the 336 area code would become ten-digit dialed calling routes in both directions if they are split by the new area code boundary. The industry rejected all geographic split relief plans because of the necessity of changing the telephone numbers of a large number of subscribers, the difficulty of predicting growth for the two areas, and potential customer confusion as the area is divided into smaller pieces.

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