Throughout the Starmount neighborhood I am seeing Datawatt Solutions trucks installing orange interduck for fiber to be installed in homes in Greensboro. This excites me to see finally we might get some competition in our city for high speed internet access, not to mention we might get real high definition television at a reasonable price. As the trucks roll closer to my street in Hamilton Lakes I made inquiry to North State and they told me:
Carol Lockhart <[email protected]> , 2/9/2015 12:35 PM: Hi Nicky. As you are aware North State is installing Fiber in several areas in Greensboro. I've heard from others in the area that you understand what fiber can mean to residents and businesses and that you might be a great contact for us. It appears that your address is in our Phase 2 section of the build. This means availability at your address will be a little further out. Best regards, Carol Lockhart Sr. Manager - Relationship Marketing 1730 Westchester Dr., High Point, NC 27262
North State Communications is taking this as an opportunity to jump into the Greensboro market and deliver Gigabit fiber to homes and businesses in Greensboro when Google has made the decision to go to Charlotte and Raleigh. For my limited knowledge of North State Telephone they are a privately held, very profitable, cash rich family in High Point that has the capital to build their fiber network into Greensboro. North State is an innovative, forward-thinking communications and information technology company dedicated to meeting the needs of consumers and businesses in High Point, Thomasville, Archdale, Randleman, Jamestown, Trinity, Greensboro, Kernersville and beyond. Their goal is to provide the best, most technologically advanced products and services available supported by local, knowledgeable, friendly technicians and sales representatives. My long term speculation is that if North State builds a carrier-class fiber network in the Piedmont Triad it will long-term benefit them not because they will create a new revenue stream, but will build a value more than of their small private telephone company in High Point positioning themselves for an exit strategy that will pocket them many millions.
The competitive market internet savvy home bound tele-workers is about to become much better. I think with North State making the large multi-million dollar investment into the Greensboro community this should tell us that someone in High Point sees an opportunity to help us grow and have some competition. Maybe TW Cable and AT&T will pony up their game and improve their service, technology and pricing. TW Cable’s 50 year old coax cable radio signal technology know as DOCSIS 3.0 is outdated and has an end-of-life.
Frankly, living in the Piedmont Triad of North Carolina, being a business owner and a tax paying citizen, I am fed up with only having two options TW Cable and AT&T. TW Cable has the worst technology and absolutely the worst customer service of any company I have ever had to deal with in my lifetime. I can say honesting I have had better experiences dealing with the IRS and the FCC than I have with TW Cable.
Every time it rains in Greensboro I am guaranteed to have internet problems. When school get out in the afternoon and kids get home to surf the net my access slows down. I have shown TW Cable router engineers problems they have in their core network and they only tell me they are doing the best they can with the resources they have because I am told unofficially that their capital improvements have been frozen until after the TW Cable – Comcast merger.
By they way if you think Time Warner Cable customer service is bad, wait until to talk to a Comcast customer service representative. Read the Criticism of Comcast Customer service posted on Wikipedia. It a miracle that they are still in business except they have a monopoly on the market. I will not go in to my beliefs to why they have a monopoly, only to say look at the lobbyist groups in Washington DC. Read Comcast and Time Warner Cable Spend $5 Million Lobbying in Q1, or in Time Magazine online Why Comcast has 76 lobbyist working in Washington DC.