Tag Archives: Hosted Telephone

Making the Move to Hosted VOIP

Carolina Digital PhoneDoes your business still have a traditional telephone service? If so, you’re living in the dark ages! Standard telephone services don’t have anything on hosted VoIP services, providing that you choose the right service to meet your needs.

First of all, a standard telephone service is just a standard telephone service; it can’t offer you all of the great features of a hosted VoIP service. A hosted service can provide auto telephone attendants to answer calls when it’s not convenient (or cost effective!) for a live answerer to do so. These services can also provide voice mail, caller identification and tracking, call routing, directories to help callers reach the right person, call forwarding, call recording, and so much more. Obviously, it’s important for you to know what features your business requires; when you know that information ahead of time, you can easily find a hosted VoIP service that offers all of the features you need to help your business run as smoothly and as efficiently as possible.

With so many excellent features, you would think that a hosted VoIP service would be a lot more expensive than a standard telephone service, but, surprisingly, that’s actually not the case at all. As mentioned above, hosted VoIP services allow for much of the work to be done by automated systems, rather than by actual people, meaning you don’t have to pay an actual person to provide your necessary services. In fact, most hosted services simply charge a low monthly rate per user. Contracts vary from provider to provider but do not have to be very long-term in nature. And, surprisingly, you also don’t need a lot of equipment, if any, on-site; in fact, with some plans, you don’t need any equipment in your office at all, further minimizing costs. A good provider will talk to you about your individual needs and will match you with a service that is specifically tailored to those needs, making finding the perfect plan (and the perfect price!) a breeze.

Another good thing about hosted VoIP services is that they can handle a very large call volume. The goal of any company is to grow and expand, and if you’re reaching that goal, you may find that your old, standard telephone service doesn’t work for you anymore. A good VoIP service, however, will! Plus, you don’t have to hire a local VoIP service; no, these services can offer you assistance from anywhere and at anytime, making them convenient and capable of meeting your needs even as those needs change. With so many great reasons to make the switch to a hosted VoIP service, what are you waiting for?

When considering Hosted VoIP for your business telephone system call the experts at Carolina Digital Phone at (336) 691-2000.

SIP Trunking for Your Business

Did you know that SIP trunking deployment was up 50% in North America in 2013? It is replacing costlier and less flexible voice solutions at an ever-growing rate. SIP trunking supports the move to an all-IP network and delivers other benefits, including:

  • Cost savings that can be achieved within the first few months of switching to SIP trunks
  • Scalability and flexibility to deliver the call capacity you need
  • Support for alternate routing and disaster recovery plans
  • Enhanced collaboration and responsiveness via unified communications

If you have any questions about SIP trunking, please feel free to contact me. I look forward to learning more about your network needs.

Nicky Smith, President/CEO
www.carolinadigitalphone.com
336-739-4000