Tag Archives: TW Cable

North State Fiber Comes to Greensboro

IMG_4697IMG_4696Throughout the Starmount neighborhood I am seeing Datawatt Solutions trucks installing orange interduck for fiber to be installed in homes in Greensboro. This excites me to see finally we might get some competition in our city for high speed internet access, not to mention we might get real high definition television at a reasonable price. As the trucks roll closer to my street in Hamilton Lakes I made inquiry to North State and they told me:

Carol Lockhart <[email protected]> , 2/9/2015 12:35 PM:
Hi Nicky.

As you are aware North State is installing Fiber in several areas in Greensboro. I've heard from others in the area that you understand what fiber can mean to residents and businesses and that you might be a great contact for us.

It appears that your address is in our Phase 2 section of the build. This means availability at your address will be a little further out.

Best regards,
Carol Lockhart
Sr. Manager - Relationship Marketing
1730 Westchester Dr., 
High Point, NC 27262

North State Fiber brings amazing things to your home. Gigabit Internet. Stunning HD. Limitless possibilities.

North State Communications is taking this as an opportunity to jump into the Greensboro market and deliver Gigabit fiber to homes and businesses in Greensboro when Google has made the decision to go to Charlotte and Raleigh. For my limited knowledge of North State Telephone they are a privately held, very profitable, cash rich family in High Point that has the capital to build their fiber network into Greensboro. North State is an innovative, forward-thinking communications and information technology company dedicated to meeting the needs of consumers and businesses in High Point, Thomasville, Archdale, Randleman, Jamestown, Trinity, Greensboro, Kernersville and beyond. Their goal is to provide the best, most technologically advanced products and services available supported by local, knowledgeable, friendly technicians and sales representatives. My long term speculation is that if North State builds a carrier-class fiber network in the Piedmont Triad it will long-term benefit them not because they will create a new revenue stream, but will build a value more than of their small private telephone company in High Point positioning themselves for an exit strategy that will pocket them many millions.

The competitive market internet savvy home bound tele-workers is about to become much better. I think with North State making the large multi-million dollar investment into the Greensboro community this should tell us that someone in High Point sees an opportunity to help us grow and have some competition. Maybe TW Cable and AT&T will pony up their game and improve their service, technology and pricing. TW Cable’s 50 year old coax cable radio signal technology know as DOCSIS 3.0 is outdated and has an end-of-life.

Time-Warner-Cable-LogoFrankly, living in the Piedmont Triad of North Carolina, being a business owner and a tax paying citizen,  I am fed up with only having two options TW Cable and AT&T. TW Cable has the worst technology and absolutely the worst customer service of any company I have ever had to deal with in my lifetime. I can say honesting I have had better experiences dealing with the IRS and the FCC than I have with TW Cable.

angry internet userEvery time it rains in Greensboro I am guaranteed to have internet problems. When school get out in the afternoon and kids get home to surf the net my access slows down. I have shown TW Cable router engineers problems they have in their core network and they only tell me they are doing the best they can with the resources they have because I am told unofficially that their capital improvements have been frozen until after the TW Cable – Comcast merger.

By they way if you think Time Warner Cable customer service is bad, wait until to talk to a Comcast customer service representative. Read the Criticism of Comcast Customer service posted on Wikipedia. It a miracle that they are still in business except they have a monopoly on the market. I will not go in to my beliefs to why they have a monopoly, only to say look at the lobbyist groups in Washington DC. Read Comcast and Time Warner Cable Spend $5 Million Lobbying in Q1, or  in Time Magazine online Why Comcast has 76 lobbyist working in Washington DC.

Public DNS Options and Possible Issues with Level 3 DNS

I am see some random complains with Level 3 DNS. I don’t know if this is a temporary problem or chronic to being overloaded. As a Level 3 customer we have an open support ticket but have not gotten a satisfactory answer from Level 3 engineers. I am recommending changing your routers, PCs to use Neustar’s DNS at:free-recursive-dns

156.154.70.1
156.154.71.1

http://www.neustar.biz/services/dns-services/free-recursive-dns

An alternative would be use Dyn DNS which has become very popular over the past year

216.146.35.35
216.146.36.36

http://setup.dynguide.com/

I would NEVER recommend using AT&T, Charter, Comcast, or TW Cable’s DNS as they are very slow, time-out and have very long TTL times. You will find other Free public DNS servers and reviews at http://pcsupport.about.com/od/tipstricks/a/free-public-dns-servers.htm I also do not recommend using Google’s DNS as the filter your content and they know enought about you already.

Time Warner Cable is suffering a massive nationwide service outage

Apparently tired of seeing Comcast hog all the bad publicity this past month, would-be merger partner Time Warner Cable has leapt back into the spotlight by delivering a nationwide Internet service outage. As Business Insider reports, TWC customers are complaining that their Internet service is down from coast to coast and an outage map posted on Twitter seems to show that this outage affects just about every customer in TWC’s footprint.twc-outage-chart

To make matters worse, TWC’s website is completely down as well and phone calls to the company are yielding nothing but busy signals. There’s been no word yet on what’s causing the outage or when you can expect it to get fixed but we’ll be sure to post details from the company when we get them.

And if you’re a frustrated TWC customer, don’t worry — all of these kinds of problems will be fixed once TWC merges with Comcast, which has an absolutely stellar track record when it comes to customer service.

UPDATE: TWC has just sent out a message saying that it’s working as quickly as possible to restore service in all affected areas and that it doesn’t have an estimated time for when all services will be back online.

Time Warner Cable also offered the following explanation for the outage: “At 4:30 a.m. ET this morning during our routine network maintenance, an issue with our Internet backbone created disruption with our Internet & On Demand services. As of 6 a.m. ET services were largely restored as updates continue to bring all customers back online.”