What is the New Dialing Procedure?
To complete calls from a landline phone, the new dialing procedure requires callers to dial 1 + area code + telephone number. This means that all calls in the 415 or 628 area codes need to be dialed using 1 + area code + telephone number. To complete calls from a cellular or mobile phone, callers may dial the area code + telephone number or 1 + area code + telephone number whenever placing a call from a phone number with the 415 or 628 area code.
When will the change become Mandatory?
Beginning February 21, 2015, you must use the new dialing procedure for all calls. If you do not use the new dialing procedure, your call will not be completed, and a recording will instruct you to hang up and dial again. However, all customers are encouraged to begin using the new dialing procedure before February 21, 2015.
Why is the change Necessary?
To ensure a continuing supply of telephone numbers, the 628 area code will be added to the area served by 415. Since two area codes will now serve the same geographic region, the area code must be used when dialing any telephone number-including calls within the same area code. Beginning March 21, 2015, new telephone lines or services may be assigned numbers using the 628 area code.
What is an area code overlay?
An overlay is the addition of another area code (628) to the same geographic region as an existing area code (415). An overlay does not require customers to change their existing area code.
What will you need to do to prepare for the overlay?
In addition to changing your dialing procedures, all services, automatic dialing equipment, or other types of equipment that are programmed to dial a 7-digit number will need to be reprogrammed to use the new dialing procedure. Some examples are life safety systems or medical devices, PBXs, fax machines, Internet dial-up numbers, alarm and security systems or gates, speed dialers, mobile phone contact lists, call forwarding settings, voicemail services, and similar functions, etc. Be sure to check your website, business stationery, advertising materials, personal and business checks, contact information, and your personal or pet ID tags to ensure the area code is included.
Who will be affected?
The 415 NPA generally covers the County of San Francisco, most of Marin County and a small portion of San Mateo County; serving the communities of Belvedere, Brisbane, Corte Madera, Daly City, Fairfax, Ignacio, Inverness, Larkspur, Mill Valley, Nicasio, Novato, Point Reyes, Ross, San Anselmo, San Francisco, San Rafael, Sausalito, Stinson Beach and Tiburon.
What will remain the same?
• Your telephone number, including current area code, will NOT change.
• What is a local call now will remain a local call regardless of the number of digits dialed.
• The price of a call, coverage area, or other rates and services will not change due to the overlay.
• You can still dial just three digits to reach 911, as well as 211, 311, 411, 511, 611, 711 and 811.
Who may you contact with questions?
If you have any questions regarding information provided in this notice, please call (service provider’s name and number) or access the following websites for more information: (service provider’s website) or www.cpuc.ca.gov/415areacode